Privacy Policy

Privacy Policy Last Updated: 10th October 2025

At Rep & Reformer Pilates & Wellness Studio, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our studio, website, or engage with our services.

1. Information We Collect

We collect personal information that helps us provide and improve our services. This may include: Personal details: name, date of birth, contact information (email, phone number, address). Health information: relevant medical history, injuries, or conditions to ensure your safety during classes. Booking and payment details: information collected when you schedule classes, purchase packages, or make payments. Communication preferences: emails, feedback, or enquiries you send us.

2. How We Use Your Information

We use your information to: Manage class bookings, memberships, and payments. Ensure classes are safe, appropriate, and tailored to your needs. Communicate updates, class reminders, and relevant wellness information. Improve our services, website, and customer experience. Comply with legal, tax, and insurance obligations. We will never sell or share your information with third parties for marketing purposes.

3. How We Store and Protect Your Data

Your data is stored securely on password-protected systems compliant with GDPR standards. Health forms and physical documents are kept securely and accessible only to authorised staff. We retain personal information only for as long as necessary to provide our services or meet legal requirements.

4. Third-Party Services

We may use trusted third-party platforms (e.g., booking systems, payment processors, email providers) to help deliver our services. These providers process data in compliance with GDPR and are only given the information necessary to perform their functions.

5. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the right to: Access the personal data we hold about you. Request correction of inaccurate or incomplete information. Request deletion of your personal data (“right to be forgotten”). Withdraw consent to receive marketing communications. Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused. To exercise any of these rights, please contact us at info@repandreform.co.uk.

6. Cookies and Website

Use Our website may use cookies to enhance your browsing experience and gather anonymous analytics. You can disable cookies through your browser settings at any time.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in regulations or our services. The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about how your data is handled, please contact: Rep & Reformer Pilates & Wellness Studio Email: info@repandreform.co.uk Address: 111 South Street, Lancing, BN15 8AS